You have implemented a number of SAP-based solutions to run your business.
Your business teams started to raise additional requirements and system change requests to fulfill growing and changing business needs, in addition to seeking technical support. You are unsure of how to handle such support.
A SAP System Manager could help you in managing your business functions & teams to maintain required support.
Having worked at an SAP CoE, from its inception to maturity, on a Technical Support Role, and with another SAP Customer on a Solution Adoption role, Faisal has developed excellent support skills and could assist your business people in running SAP Solutions efficiently.